At DELIMIGA, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained through your use of our delivery services and our website. By using our services, you consent to the practices described in this policy.

At DELIMIGA, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained through your use of our delivery services and our website. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
We may collect personal information necessary to provide our delivery services, including but not limited to:

• Full name
• Contact details (address, email, phone number)
• Payment information (e.g., credit card details)

1.2 Delivery Information
We collect information related to the delivery of items, such as the sender and recipient’s name, address, and contact information.

1.3 Usage Data
We collect data on how you interact with our website, such as IP addresses, browser type, device information, and pages viewed. This helps us improve our services and customer experience.

1.4 Location Data
If you use our mobile app or location-based services, we may collect location data to provide more accurate and efficient delivery services.

2. How We Use Your Information

2.1 Service Delivery
We use the information we collect to provide, maintain, and improve our delivery services, including managing orders, pickups, and deliveries.

2.2 Communication
We may use your contact details to communicate with you regarding your delivery, provide updates, respond to inquiries, and send service-related notifications.

2.3 Billing and Payments
Your payment information is used to process transactions, prevent fraud, and ensure the security of your financial data.

2.4 Improving Services
We may use usage and location data to enhance our services, troubleshoot issues, and improve our logistics and delivery operations.

3. Sharing of Information

3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our business, such as payment processors, couriers, and IT service providers. These providers are obligated to protect your information and only use it as necessary to perform services for us.

3.2 Legal Requirements
We may disclose personal information if required by law, regulation, legal process, or to protect the rights, property, or safety of DELIMIGA, our customers, or others.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information held by us may be transferred to the buyer or successor.

4. Data Security

4.1 Security Measures
We implement industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.2 Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Cookies and Tracking Technologies

5.1 Cookies
We use cookies and similar tracking technologies on our website to collect information about your online activity. This helps us improve the user experience, track conversions, and understand website traffic patterns.

5.2 Managing Cookies
Most browsers allow you to control cookies through your settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

6.1 Access and Correction
You have the right to access, correct, or update your personal information. Please contact us to make any changes.

6.2 Opt-Out
You can opt out of receiving promotional communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

6.3 Data Deletion
You may request the deletion of your personal information. However, we may retain certain information as required by law or for legitimate business purposes.

7. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collections, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the revised policy on our website. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

DELIMIGA
Email: Support@delimiga.com
Address: JAFFNA
Phone: +94776793610