Welcome to our DELIMIGA…

By using our delivery services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully, as they contain important information regarding your legal rights, remedies, and obligations.

1. Scope of Services

• We provide delivery services, including purchasing and drop-off.
• Our services are subject to availability, and we reserve the right to modify or discontinue our services at any time without prior notice.

2. Service Eligibility

• You must be at least 18 years of age to use our services.
• By using our services, you confirm that all information provided is accurate and that you have the right to engage us for delivery.

3. Prohibited Items

• We do not transport items that are illegal, hazardous, or restricted, including but not limited to firearms, explosives, perishable goods, live animals, and valuable items (e.g., cash, jewelry).
• The customer is responsible for ensuring all shipments comply with legal and regulatory requirements.

4. Service Charges and Payment

• Service charges are based on factors such as weight, size, and destination.
• Payment is due at the time of service request, and failure to pay may result in cancellation or delay of the service.
• We reserve the right to update our prices at any time. Pricing changes will be posted on our website and are effective immediately for new orders.

5. Liability and Insurance

• While we take every precaution to ensure the safe delivery of items, we are not liable for any loss, damage, or delay caused by events beyond our control, such as natural disasters, accidents, or third-party actions.
• Customers may opt for additional insurance coverage for high-value items, subject to our terms and applicable fees.
• Our maximum liability for any loss or damage is limited to [a specified amount or refund policy], unless additional insurance coverage is purchased.

6. Delivery Times and Delays

• Estimated delivery times are provided as a guideline and are not guaranteed. We do not hold responsibility for delays caused by circumstances beyond our control.
• In cases of delay, we will make reasonable efforts to notify you of the status and expected delivery time.

7. Pickup and Drop-Off Policy

• Pickup and delivery addresses provided by the customer must be accurate and accessible. We reserve the right to charge additional fees for unsuccessful deliveries due to incorrect information or inaccessibility.
• Customers must ensure someone is present at the delivery location to accept the drop-off. If no one is available, we may, at our discretion, attempt a second delivery or arrange for pickup at a designated location.

8. Customer Responsibilities

• Customers are responsible for securely packaging items to prevent damage during transit.
• It is the customer’s responsibility to comply with local regulations, including any import/export laws applicable to the shipment.

9. Cancellation and Refund Policy

• Cancellations must be made prior to dispatch for a full refund. If the item has already been dispatched, the customer may still request cancellation, but no refund will be provided for services rendered.
• Refunds will not be provided for items that violate our prohibited items policy or if delivery could not be completed due to incorrect or incomplete address information.

10. Privacy Policy

• We collect and process personal information in accordance with our Privacy Policy, which is available on our website. By using our services, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

11. Governing Law

• These Terms and Conditions are governed by the laws of [Jurisdiction], and any disputes will be resolved in accordance with these laws.

12. Modifications to Terms

• We may update these Terms and Conditions periodically. Updates will be posted on our website, and your continued use of our services constitutes acceptance of any modified terms.

13. Contact Information

• For any questions regarding these Terms and Conditions, please contact us at:
  • Email: Support@delimiga.com
  • Phone: +0777900868
  • Address: JAFFNA

By using DELIMIGA’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.